Terms & Conditions
Product Availability and Pricing
If the piece of jewelry or diamond you were interested in is no longer available, call us and we can tell you when the jewelry item will be back in stock, or we can help you find a similar diamond. There are times when a diamond or jewelry item may be sold before we are able to remove it from the site. If this happens and you order an item that is no longer available, you will be contacted so that we can help you find something similar.Data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our customer service representatives at firstname.lastname@example.org.
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly respected diamond laboratories – making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $250.
Information on Our Site
At The Carat Room, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. On the website, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.
Policy on Ethical Sourcing
At The Carat Room, we only purchase diamonds through the most reputable suppliers who follow and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
Third Party Content
The Carat Room may provide links to web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. It is important to note that The Carat Room does not monitor or have any control over any Third Party Content or third party sites. The Carat Room does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. The Carat Room does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
The site and all content and other materials, including, without limitation, The Carat Room logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of The Carat Room or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.